The water company Aguagest Levante, which covers the region of Valencia, has changed its name to Hidraqua. If you live in this region and receive a bill with the name of the new company, do not be alarmed or worried.
Everything will remain exactly the same as before, and the new company is just as committed to the same ideals and objectives as the previous one.
Customers’ contracts will remain the same, as will the rates they are charged.
The Hidraqua website (www.hidraqua.es) states that the name change is purely an operational procedure and the running, management and operation will stay the same. However, it also promotes the fact that Hidraqua is a forward-thinking company looking to change and modernise in line with today’s environment in business, customers’ requirements and the outside world.
The Hidraqua offices will stay in the same location and the opening hours are as before. The only thing that will change is the number of telephone lines. Hidraqua are dedicated to improving the channels of communication between their offices and their customers and so have endeavoured to increase the number of telephone lines.
As well as the physical offices that the company has, it will still be possible to carry out numerous transactions online through Hidraqua’s virtual office found on their website.
Here, at any time of day, you will be able to do the following:
- Sign up for a water supply
- Consult your bill
- Download copies of your bill
- Consult your consumption history
- Record water meter readings
- Change your account details
- Set up direct-debit payments
- Request paperless billing
- Manage several accounts
- Request account holder’s name change
- Cancel your water supply account
- Ask questions or make suggestions
For further and more detailed information on Hidraqua, please visit their website at www.hidraqua.es.
Source: www.hidraqua.es
